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Established 1983
Jewellery sold by Krishna Jewellers, Pearls & Gems can be exchanged or returned, subject to the terms and conditions below.
Last updated: August 2026
Jewellery bought from Krishna Jewellers, Pearls & Gems can be exchanged or returned when the original invoice is produced and the piece is in good condition. Within 15 days of purchase, it is exchanged or returned for 100% of the invoice value, with the gold rate difference applied. After 15 days, gold is valued at the current day's price on net weight, diamonds at carat weight × prevailing market price (less 10% if you are taking a refund rather than exchanging), and polki, colour stones and pearls at 80% of the value paid. Birthstones cannot be exchanged or returned.
Two conditions apply to every exchange and every return.
The original invoice must be produced at the time of return or exchange.
The jewellery should be in good condition. If it is damaged, a separate valuation will be carried out.
Jewellery can be exchanged or returned for the full invoice value, with the gold rate difference applied as on the day of return.
Beyond the 15-day window, value is assessed material by material. Diamonds are valued differently depending on whether you are exchanging the piece or taking a refund.
| Material | Exchange | Return / Refund |
|---|---|---|
| Gold | Net weight × current day price | Net weight × current day price |
| Diamond | Carat weight × prevailing market price | Carat weight × prevailing market price Less 10% |
| Polki, colour stones and pearls | 80% of value paid | 80% of value paid |
| Birthstone | Not permitted | Not permitted |
Gold and diamond prices are calculated at the market price prevailing on the day of return, not the price on the day of purchase.
There is no exchange and no return on birthstones.
Yes. Jewellery can be exchanged or returned, provided the original invoice is produced and the piece is in good condition. Within 15 days of purchase, the return is made for 100% of the invoice value with the gold rate difference applied.
Fifteen days from the date of purchase. Within that period, jewellery can be exchanged or returned for the full invoice value. After 15 days, value is assessed material by material at the day's market rates.
Gold is valued as net weight multiplied by the current day's gold price. Prices are always taken as on the day of return, not the day of purchase.
No. For an exchange, diamonds are valued at carat weight multiplied by the prevailing market price. For a refund, the same calculation applies less 10%.
After 15 days, polki, colour stones and pearls are valued at 80% of the value paid, whether you are exchanging or returning the piece.
No. There is no exchange and no return on birthstones.
Jewellery should be in good condition. If a piece is damaged, our team will carry out a separate valuation before the exchange or return is processed.
Yes. The original invoice must be produced at the time of return or exchange.
Send us your invoice details on WhatsApp and our team will tell you exactly what your piece is eligible for.
Chat on WhatsAppOr call us on +91 84990 11111
Krishna Jewellers, Pearls & Gems Pvt. Ltd. reserves the right to modify these terms and conditions at any time without prior notice.
Subject to Hyderabad jurisdiction.
This page carries the updated return and refund policy. Please refer to it for the current terms.
